Vaikų linija is Recruiting New Volunteers: Embracing Digitalization and Artificial Intelligence

At Vaikų Linija, volunteers are the people who answer hundreds of calls and online messages from children every day. Talking to children, volunteers collectively spend nearly 50 hours daily. It might seem impossible to fit that much into a day, but several phone and chat lines operate simultaneously, so children who reach out hear not a busy signal, but: “Vaikų Linija, how can I help you?”

As in previous years, Vaikų Linija is launching its autumn recruitment campaign for new volunteers to ensure emotional support for children remains continuous and high-quality. Anyone, regardless of their education or profession, can apply. The key requirements are motivation and enough free time. Skills in emotional support and counseling are developed during 4–5 months of preparatory training.

This year's innovation is a simplified and streamlined recruitment system, including an automated interview process. According to Vaikų Linija Emotional Support Coordinator, Gerda Laumytė, the goal is to ensure a smooth process for candidates and convenience and efficiency for the recruitment team.