AIDA Projektai
Team lead (Call center)
About the Company
AIDA projektai offers the most suitable specialists for your businesses throughout the whole world. Our fast-developing company is always ready to deliver the highest quality services according to your needs and deadlines.
Our creative and winner mindset is what helps us to turn customers’ wishes into reality. We are oriented on your success and that is what makes us grow as a company.
WHAT WE DO:
- RECRUITMENT - Specialists for internal positions.
- OUTSOURCING/OUTSTAFFING - Specialists for short time projects.
- CUSTOM SOFTWARE DEVELOPMENT.
Right communication is the key for success. We listen, we care, we work hard, and we make our customers happy.
We have partners around the world, and we are always open for new business relationships.
Team lead (Call center)
We are looking for a team leader who knows how to successfully organize work, develop a team, who has the necessary ability to search and the competence to occupy this position. You will lead the team members of your group, cooperate with managers of other departments, suppliers and partners. WORK Organization of group (call center and remote work) work, planning, delegation of tasks, implementation of assigned projects and quality assurance of solutions Monitoring, analyzing and evaluating the group's activities, as well as making suggestions for improving the performance of this department Communication with partners: administration of the necessary information Customer service, consulting, communication by phone, e-mail. by post Preparation and presentation of reports/statistics Collaborating with other departments, business process and service managers to analyze, evaluate and implement the best solutions Organization of new employee selections SKILLS REQUIRED University or advanced education Communication, management of stressful situations (advantage) Experience in a leading position, an advantage - in customer service activities Leadership qualities that allow you to develop a team and help achieve team results Ability to motivate colleagues and create a great working environment Knowledge of English / Russian is an advantage Knowledge of ITIL processes (advantage) WE OFFER Ability to organize, implement and improve customer service processes Interesting work with innovative products and solutions in the rapidly growing and digitizing retail, logistics and manufacturing sectors The opportunity to become part of a growing organization The opportunity to learn and improve - a personal budget is allocated for training and conferences A spacious office in Vilnius with fruits and drinks Team-building, our organized activities, events and gifts Stable, market- and work-related salary. A variable part of the remuneration may be paid in addition to the salary OTHER INFORMATION We will inform only selected candidates. We guarantee the confidentiality of all applicants. Remuneration 2200-3200 €/month. before tax
